Have waited over a month for a simple refund.

On 7 January 2025, I purchased two basins from Makro online. When they arrived, they were smaller than the basins advertised, so I logged a return. Makro's courier collected the basins on 24 January 2025. Despite multiple phone calls and several hours talking to Makro's customer care consultants who reassured me that I would be refunded, I have yet to receive a refund to my credit card. This has not only held up my renovations, but I've also missed multiple opportunities to purchase other basins on sale. If this issue is not resolved as a matter of urgency, I will be filing a complaint with the NCC.