VR
Viraan R
1 reviews | Active since Feb 2010
25 Feb 2019, 09:42
Have not been refunded - breach of your own policy
I'd performed an online purchase on 15 February and subsequently cancelled on the same date after poor customer service experienced through Makro online regarding another unrelated purchase. Makro's refund policy states 5-7 days to complete all refunds. It is now 25 February, 10 days later, and my money has not been returned.
What is going on, Makro?
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Replies (1)
Makro's replyOfficial
25 Feb 2019, 10:10Good day Viraan
Thank you for your feedback.
I'm sorry for the experience you've had when trying to purchase online and that you haven't received your refund as yet.
We are committed to you having an exceptional shopping experience and it's disappointing this hasn't been the case.
Thank you for your feedback.
I'm sorry for the experience you've had when trying to purchase online and that you haven't received your refund as yet.
We are committed to you having an exceptional shopping experience and it's disappointing this hasn't been the case.
I am looking into this for you and will be in touch with you.
Regards
Otsiele Boikanyo
Makro's reply25 Feb 2019, 10:10
Official
Good day Viraan
Thank you for your feedback.
I'm sorry for the experience you've had when trying to purchase online and that you haven't received your refund as yet.
We are committed to you having an exceptional shopping experience and it's disappointing this hasn't been the case.
Thank you for your feedback.
I'm sorry for the experience you've had when trying to purchase online and that you haven't received your refund as yet.
We are committed to you having an exceptional shopping experience and it's disappointing this hasn't been the case.
I am looking into this for you and will be in touch with you.
Regards
Otsiele Boikanyo