Has anyone successfully lodged a complaint at the NCC or taken Makro Online to court? There needs to be accountability.

I placed an order online through Makro on 4 August (order number -MAK***). The order was inexplicably cancelled after I had made payment. They are ignoring my emails. I get decent responses on HelloPeter, but it must be some automated response, because it is always somewhere along the lines of "we are still awaiting feedback". I'm no longer sure if I'll ever get my refund.

Can anyone out there tell me if they've managed to lodge complaints at the NCC or if there was any type of accountability?