Hard savings for nothing

Item: Makro
Rating: 1
Author: Bianca M

I purchased a phone that I saved so long for , after two weeks the phone started freezing and i couldn't upload anything on my online profile, i logged a return for i feel i don't want it to be repaired it's a new phone that's supposed to last 4 years not 2 weeks. They refused to refund me , they actually treated me so bad at the store saying manager to busy to help me.i want a refund so that I can invest money in a better phone that works. Makro refuses to refund me.

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Replies (1)

Makro's replyOfficial

24 Oct 2020, 16:15

Good day Bianca,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply24 Oct 2020, 16:15

Official