1 reviews | Active since May 2016

25 Feb 2019, 21:48

Harassment at Makro Ottery

I usually love going to Makro in Ottery, but when I was there last week Thursday, I had a terrible time.

I was waiting for my friend, looking at some gear, when a young man that was promoting your new store card came up to me. He was civil and professional and then he told me about the credit facilities, which I told him I did not want. He pushed further with me saying again and again that I did not want credit. He only stopped when I asked for the manager.

I do not appropriate being berated like that when I am out and about. One "No" should be enough. I felt harassed and it left a bad taste on my day.

This behaviour is disgusting and not called for in the slightest!!!!

Please see that this is dealt with. I did speak to the guy that seemed to be in charge of them, but he didn't seem like he was going to do anything about it.

If this is the treatment I am gping to receive when doing my shopping in future, I will take my business elsewhere.

Regards Mia McDonogh

0
Replies (2)
Makro
Makro's reply26 Feb 2019, 08:16
Official
Good day Mia

Thank you for bringing this to our attention

Allow me to apologize for the service you've received from our Ottery store, I can understand your frustration and disappointment. 

I have had the matter escalated to the branch manager in store for this to be looked into and addressed.

I have also asked them to please make contact with you with regards to feedback.
My apologies again for the inconvenience caused. 

Regards
Otsiele Boikanyo
's update09 Mar 2019, 13:34
Reviewer Update
Good Day Otsiele, Thankyou for the reply. I am a little disappointed with the fact that no one has gotten in touch with me regarding this. It has nearly been two weeks. I would like an update, as I feel like you have just rep****, but have done nothing to address the issue. Regards Mia