Handed in Ryobi beltsander and never heard back

I returned a Ryobi belt sander. The service was absolutely shocking. When I got to the front of the queue I it took over an hour to process my return. I am still busy asking the lady a question and mid sentence she starts a conversation with her friends. 3 weeks later I phoned to find out what the status is of the repairs are and the person said that all they can tell me is that it is at the Ryobi service center. So I phoned the service center in Milnerton but there is no answer. I get the feeling I am never going to see my R900 sander again.<br> <br> Repair Note# ***<br> The sander turns on when you pull the trigger but the belt slips on the drum and stands still when you try to sand the workpiece. Please can someone tell me when and if I am ever going to get this thing back?