AC
Ash C
1 reviews | Active since Mar 2013
07 Dec 2019, 12:43
Half orders and unhelpful service
I ordered from Makro online and only half my order arrived. When I call the call centre for help, they tell me they gave the courier the full order, the courier says they have delivered everything they were given, so basically half my order is just nowhere. The agent I spoke to on the phone today put me on hold for 8 minutes just to tell me that there was no one who could help me. So much for customer service.
Helpful (0)
Replies (2)0
Replies (2)
Makro's replyOfficial
07 Dec 2019, 15:48Good day Ashleigh,
Thank you for your review on our Hello Peter platform, we do apologize for the inconvenience caused throughout your journey with us.
Kindly note that we are currently liaising with the relevant departments and senior management regarding your complaint and will be sure to revert with feedback. Please be advised that feedback will be relayed within 24 - 48 working hours.
Once again we do apologize for the inconvenience caused and service received.
Hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Thank you for your review on our Hello Peter platform, we do apologize for the inconvenience caused throughout your journey with us.
Kindly note that we are currently liaising with the relevant departments and senior management regarding your complaint and will be sure to revert with feedback. Please be advised that feedback will be relayed within 24 - 48 working hours.
Once again we do apologize for the inconvenience caused and service received.
Hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Makro's reply07 Dec 2019, 15:48
Official
Good day Ashleigh,
Thank you for your review on our Hello Peter platform, we do apologize for the inconvenience caused throughout your journey with us.
Kindly note that we are currently liaising with the relevant departments and senior management regarding your complaint and will be sure to revert with feedback. Please be advised that feedback will be relayed within 24 - 48 working hours.
Once again we do apologize for the inconvenience caused and service received.
Hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Thank you for your review on our Hello Peter platform, we do apologize for the inconvenience caused throughout your journey with us.
Kindly note that we are currently liaising with the relevant departments and senior management regarding your complaint and will be sure to revert with feedback. Please be advised that feedback will be relayed within 24 - 48 working hours.
Once again we do apologize for the inconvenience caused and service received.
Hope you find the above in order.
Kind regards,
Makro Hello Peter Team
AC
Ash C's updateReviewer Update
12 Dec 2019, 08:58It has been more than 48 hours and still no response, not even an update on where it could be. It doesn't help posting a standard response like the above and then no one actually actions the request. Shocking service!
AC
Ash C's update12 Dec 2019, 08:58
Reviewer Update
It has been more than 48 hours and still no response, not even an update on where it could be. It doesn't help posting a standard response like the above and then no one actually actions the request. Shocking service!