Half-baked service

<p>I had purchased a Totem mountain bicycle in November 2015. The bicycle started giving me two problems within the first few weeks, namely, the chain continuously falling off and one paddle groove that could not tighten properly. I readjusted the parts as I best as I could, closely following the manual that came attached, but to no satisfactory result. I then returned it to Makro in April-disassembled and in its original packaging, keeping within the first six months of the purchase date. The bicycle was booked in for repairs. Soon thereafter I received a notification to collect the bicycle and that no repair had been carried out. I found it strange but went to collect it in any case.</p> <p>When I went instore to collect the bicycle, after all formalities, I was surprised-then shocked- when the guy rolls the bicycle up to me and then calmly states that your product is ready -keeping in mind that I checked the product in, fully disassembled, in its original packaging. To add insult to injury, the bicycle was dusty with greasy fingerprint marks on it. A bright yellow bike with greasy marks and dust is no pleasant sight. I refused acceptance of my product and then left the store, before being assured my product will be ready for collection in its original condition shortly. How ********* and unprofessional behaviour! </p> <p> </p> <p>To make matters worse, Makro gives me call, offering a voucher and to collect the bicycle WITHOUT any packaging. I politely refused and will not accept this offer. I expect customer service when shopping at Makro and this clearly highlights that Makro has no regard for its customer. A voucher will not compensate for the condition of the bicycle and will definitely not help in me transporting the bicycle. Further, who gave Makro the right to discard the property of its customer?</p> <p> </p>