Half a pool received

We bought a Bestaway, Steelpro Max pool from Makro online in mid November 2022, as we were in the process of purchasing a new house and wanted to install a pool at the new place. We received the pool mid December 2022. Once we were moved and settled at the new home place, it was already going into winter so we did not set up the pool and left it in the box. This summer, in December, I wanted to setup the pool, only to find that there are no perimeter or feet poles in the box. We called Makro online, who advised us to call the Montague Gardens branch, as that is where it was shipped from. They told me that there is nothing that they can do because the pool is out of warranty and gave us their Bestway rep’s number. While chatting to the rep, we discovered that most of the parts that supposed to be sent with the pool is not there and the parts we did get does not belong to this pool.

I would understand if I came after a year and said that there are’s a borken part. That happens. But it was shipped to us as an incomplete product, with bits an bobs from I don’t know what, which we only discovered once we wanted to set it up.

So at this point we spent a load of cash for an oddly shaped tarp, which at this point, we dont know if it will function as a pool as this would most likely have been a return, which no one checked to confirm that all items were sent back.