Guess I'll shop somewhere else from now on

Wow I had no idea that Makro's rating was so bad, but after the day I just had with them I am not surprised. So let me tell you my story.

I bought a Samsung Aircon from Makro this past weekend. After being reassured by 3 different sales reps that the model I purchased had an inverter in it, guess what I discovered after I hauled it up 2 flights of stairs all by myself. Not only did it not have an inverter, it also wasn't even the same model that I spoke to the rep about on the phone.

So I think people make mistakes I'm a forgiving person, let me give them a call and explain the situation. I call. They apologise and assure me there is stock I just need to exchange the unit with them. So I haul this extremely heavy unit back down 2 flights of stairs and drive back to Makro.

Once I find the rep I spoke with on the phone who assured me that there definitely was a unit he reserved for me. I find out that no the only unit they have is R2000 more expensive than the unit I initially purchased (mind you it took 45 minutes to get to this point). Then when I asked if there are any units at any other branches he just flatly tells me no without checking. I stand there a little confused, after explaining that the only reason I came back was because he assured me that he had kept a unit aside for me, he told me to pay the difference or pick something else.

So I decided I'm gonna get a refund because they clearly don't care about customers here. Getting a refund took me roughly 2 hours, the amount of unhelpful people they made me speak to was staggering. I kept getting told to stand in queues only to get to the front and get told they can't help me. I got sent to 4 different supervisors and then finally got taken to the Liquor department where after waiting for about 30 minutes with no explanation was told to stand in another queue. Eventually a cashier helped me but this experience has really soured my view of Makro.

I obviously am not the only one who has had a bad experience with this company. So Makro please don't bother with your automated "We take all our customer requests seriously and assure you that this matter will be our priority". I am gladly going to spend my money elsewhere and do my best to never support you ever again. Take this one star and move along.

P.S. I'd appreciate it if you could refund my wife the R100 you stole from her 4 months ago when you didn't put all our items in our online order. But as I've come to understand this is probably a pipe dream as your attitude seems to be "pick something else or get the hell out".