MW
MARTIN W
1 reviews | Active since Oct 2013
05 Nov 2015, 14:40
Guarantee on products
Visit the store with a problem regarding a guarantee on a Karcher high pressure machine. Try to speak to a manager Reginald Skosana in person, but he was to busy to see me. He must attended to docs for Head Office. Was very unhelpful and the only way he can help me, is that I must explain my problem over the telephone! Don't have time to see me. Makro staff is very unhelpful!!!! I drove 160km to this branch. I'll rather recommend an other company than Makro
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Replies (1)
Makro's replyOfficial
06 Nov 2015, 07:45Hello Martin van Wyk,
We apologies for the manner in which you were served. This does not live up to our expectations of our staff.
With regards, the returns policy, If it fails after the first 14 days - but still in the warranty period - the Supplier will assess the item and action a repair or replace the item.
The supplier has up to 6 weeks to repair the item - however the vast majority are completed .
The guarantee is 12 months.
The manufacturer's warranty will only apply to defects in the process of manufacturing the goods and will not apply in the following instances.
Damage caused by lightning or power surges.
Damage caused by misuse or abuse to the goods.
Goods used for a purpose other than the purpose for which they were manufactured.
Goods used contrary to their instruction manuals.
Accidental damage.
Kindly provide us with the Makro card number or advice on the date of purchase.
We apologies for the inconvenience caused and will ensure that the repair process is handled efficiently .
We hope that our apology, reflects our willingness to fix our mistakes and improve on the service that we offer our customers.
Regards
Mmule Moropa
We apologies for the manner in which you were served. This does not live up to our expectations of our staff.
With regards, the returns policy, If it fails after the first 14 days - but still in the warranty period - the Supplier will assess the item and action a repair or replace the item.
The supplier has up to 6 weeks to repair the item - however the vast majority are completed .
The guarantee is 12 months.
The manufacturer's warranty will only apply to defects in the process of manufacturing the goods and will not apply in the following instances.
Damage caused by lightning or power surges.
Damage caused by misuse or abuse to the goods.
Goods used for a purpose other than the purpose for which they were manufactured.
Goods used contrary to their instruction manuals.
Accidental damage.
Kindly provide us with the Makro card number or advice on the date of purchase.
We apologies for the inconvenience caused and will ensure that the repair process is handled efficiently .
We hope that our apology, reflects our willingness to fix our mistakes and improve on the service that we offer our customers.
Regards
Mmule Moropa
Best regards,
Makro's reply06 Nov 2015, 07:45
Official
Hello Martin van Wyk,
We apologies for the manner in which you were served. This does not live up to our expectations of our staff.
With regards, the returns policy, If it fails after the first 14 days - but still in the warranty period - the Supplier will assess the item and action a repair or replace the item.
The supplier has up to 6 weeks to repair the item - however the vast majority are completed .
The guarantee is 12 months.
The manufacturer's warranty will only apply to defects in the process of manufacturing the goods and will not apply in the following instances.
Damage caused by lightning or power surges.
Damage caused by misuse or abuse to the goods.
Goods used for a purpose other than the purpose for which they were manufactured.
Goods used contrary to their instruction manuals.
Accidental damage.
Kindly provide us with the Makro card number or advice on the date of purchase.
We apologies for the inconvenience caused and will ensure that the repair process is handled efficiently .
We hope that our apology, reflects our willingness to fix our mistakes and improve on the service that we offer our customers.
Regards
Mmule Moropa
We apologies for the manner in which you were served. This does not live up to our expectations of our staff.
With regards, the returns policy, If it fails after the first 14 days - but still in the warranty period - the Supplier will assess the item and action a repair or replace the item.
The supplier has up to 6 weeks to repair the item - however the vast majority are completed .
The guarantee is 12 months.
The manufacturer's warranty will only apply to defects in the process of manufacturing the goods and will not apply in the following instances.
Damage caused by lightning or power surges.
Damage caused by misuse or abuse to the goods.
Goods used for a purpose other than the purpose for which they were manufactured.
Goods used contrary to their instruction manuals.
Accidental damage.
Kindly provide us with the Makro card number or advice on the date of purchase.
We apologies for the inconvenience caused and will ensure that the repair process is handled efficiently .
We hope that our apology, reflects our willingness to fix our mistakes and improve on the service that we offer our customers.
Regards
Mmule Moropa
Best regards,