1 reviews | Active since Sept 2015
Guarantee means nothing to Makro
Terrible Customer Service and Product Guarantees
I purchased a Ryobi petrol grass trimmer. Used it 4 time within 3 months. Took it out to use it and it didn’t wanna start up. Went to Makro Cornubia (from where I purchased it in Nov 2024) only to be told a week later that I need to pay 75% of its value for a repair. As I used the incorrect fuel mixture.
Mind you. The mixture was done as per instructions and if it was incorrect. There would be signs on the machine while in use. Yet it worked perfectly.
Makro Cornubia - the purchase was with you. You should hold its guarantee. Not the supplier as you claim. What happens between you and the supplier is not on the customer. If I wanted to. I wouldn’t bought it straight from them. Horrible customer service.
There has been NO support from your management team at store level. I tried calling multiple times and occasions.
I went to your store 3 times and was refused help. Your returns Manage Naheem or something got on a call and refused to help when I went to the store. The weekend support manager Kevin never called back and I was told to escalate with Ryobi. Which I had to do as no one at store level wanted to help.
After speaking to Claud at Ryobi Durban, he understood why the machine got faulty (through no fault of own) and he offered to do a courtesy repair on the 20 Feb and thereafter sent an email to the store (Makro) on the 24th Feb advising that I could get a replacement unit/refund however no one called or emailed to let me know. Only after contacting Ryobi yesterday did I find out this information. I thereafter went to the store and requested a full refund as I do not wish to do business with Makro EVER AGAIN and was given a run around for the refund as the Game Card I had originally purchased with was changed at Game and this begame another problem.
THERE IS SERIOUSLY NO REGARD FOR "GOOD CUSTOMER SERVICE" AT MAKRO CORNUBIA AND THIS IS DISGRACEFULL!!!
There has been NO support from your management team at store level. I tried calling multiple times and occasions.
I went to your store 3 times and was refused help. Your returns Manage Naheem or something got on a call and refused to help when I went to the store. The weekend support manager Kevin never called back and I was told to escalate with Ryobi. Which I had to do as no one at store level wanted to help.
After speaking to Claud at Ryobi Durban, he understood why the machine got faulty (through no fault of own) and he offered to do a courtesy repair on the 20 Feb and thereafter sent an email to the store (Makro) on the 24th Feb advising that I could get a replacement unit/refund however no one called or emailed to let me know. Only after contacting Ryobi yesterday did I find out this information. I thereafter went to the store and requested a full refund as I do not wish to do business with Makro EVER AGAIN and was given a run around for the refund as the Game Card I had originally purchased with was changed at Game and this begame another problem.
THERE IS SERIOUSLY NO REGARD FOR "GOOD CUSTOMER SERVICE" AT MAKRO CORNUBIA AND THIS IS DISGRACEFULL!!!