Gross dissatisfaction (Ordered on the 6th of April, still haven't received my order)

It's been over a month now since I've ordered a couch at Makro I have not yet received my order. For the past month I have been calling in to find out about my order and each time they advise to escalate the matter however it's been the same story since. Makro has caused me financial stress and continues to add on my financial burden as I have to continuously buy airtime to follow up on my couch. I did not only suffer a financial loss at my place I do not have a couch! Makro does not care about it's customers once you have already paid, if you're considering them please don't! Big brands like Makro abuse they power and people like myself to suffer!