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Steve S

1 reviews | Active since Sept 2012

01 Jun 2021, 10:32

Great service - Makro Strubens Valley mobile phone dept.

I went to Strubensvalley Makro on Saturday 29 May to buy a new mobile phone and expected a stressful experience because changing a device that you're using daily generally can be stressful. I went in and Kyle was the person who met me, found out my general thoughts and needs from the phone and made useful suggestions based on exactly what I had told him. Often sales assistants don't actually listen to you and tell you a bunch of things that are not at all what you're interested in, but Kyle helped with exactly the features I was interested in. I narrowed down my choices and then Tebogo also stepped in to assist and he too offered valuable and relevant information which further assisted. Sadly my first choice was not available but Tebogo helped with that and really went above and beyond to help me with my choice. The on-duty manager of the department also helped in this regard and overall this was a far more pleasant experience than I had thought it would be. I want to thank all 3 of these team members for their help, their expert advice and professional handling of my shopping experience. Thank you guys, I really appreciate it.

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Replies (2)
Makro
Makro's reply01 Jun 2021, 11:40
Official
Good day Steve, 

Thank you for your review on our Hellopeter platform. 

We really appreciate the time you have taken to write such a good review and we are happy to read that you had a pleasant experience at our Struben Valley Store. 

We will certainly make the team in store aware that they have made a very good impression on you and they should keep up the good work!

Thank you again and we hope you have a lovely day further.

Kind regards,
Makro Hello Peter Team
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Steve S's update01 Jun 2021, 11:57
Reviewer Update
Thank you! I hope that they get my thanks again indeed, I did make a point of thanking them all personally on Saturday too. I just wanted them, and their management, to know what a wonderful experience they provided. They should be very proud of their attitude and professionalism. Thank you again!!