Great disappointment regarding online purchase

I have always had positive experiences with makro, up until today 17/12/24 when I received an email from Makro saying that they are cancelling my order due to there being no stock. I have emailed makro twice today regarding this and have not had any feedback.

I placed my order on 12/12/24 for an item that was clearly in stock, my account was debited and the order went through with the delivery for 19/12/24. This was exciting as my order would arrive before Christmas as the item I had ordered was specifically for a Christmas present.

Every other company will state online if they are out of stock, or if they go out of stock will provide a new delivery date depending on when more stock will arrive. But that’s not what I received today. I was informed that makro canceled my order and that I would be refunded. I did not spend hours searching and researching chairs just to be told that my order will be canceled 5 days after I placed the order. This is extremely disappointing and unprofessional.