EB
Elaine B

1 reviews | Active since Mar 2016

09 Mar 2016, 06:25

Great assistance

This is just to thank the following people for great service, attitude and caring for their client. On 21/02 I went to Makro to purpose luggage that was on promotion. They could not get hold of the colour that I required and ask if I can come back the following Saturday as they will extend the promotion for me . (We already found out that the stock was available but nowhere to be found after they have lifted a couple of pallets from the storing racks...)Rosanne Mhlongo (manager) advised me that they could not find what I was looking for (person responsible for the luggage storage was off for the day), apologized and asked if I can come in the following Saturday and speak to Phila Lerato (manager) as she will convey the message to him. (She was off that specific weekend.) As I walked in the store the following weekend I got hold of Phila, and once he finished off with a client he was immediately available and assisted me with a smile. He advised me that Rosanne did made him aware and we approached the luggage assistant Charles Maringa where Charles gave me great service with a great and caring attitude. Thank you all as this was great service received.

0
Replies (1)
Makro
Makro's reply09 Mar 2016, 07:36
Official
Hello waterblommetjies,


Thank you for taking time to forward this compliment.

We are very pleased to hear of the great customer service you received from our online team.

We appreciate their efforts and will pass this compliment on to them as well as to the rest of our team.

Please continue to give us feedback on service received in our stores.


Regards
Mmule Moropa