Got TV back from repairing completely destroyed

In Nov 2014 we bought a TV at Makro with warranty of 5 years.In Nov 2014 we had to bring it to Makro for repair because of a acoustical problem, it made load, rattling noises. It took until mar 2015 that we got the repaired TV back. I picked it up, and we opened the package in the weekend. While opening it, we detected, that there is a new issue: the frame was broken!! We brought it back to Makro and told them, that they had broken the TV while repairing the acoustical problem.After some disputes and emails I got 2 months later (!) a call from Makro, that they now bring it to repair. Someone must have changed his mind, we didn't hear nothing any more, and when going there again, they told us, that they don't repair a customers fault. Now meanwhile it is nearly ONE YEAR, that we don't have the TV. During this time we spoke to a lot of different staff at Makro, every time we had to explain the whole story and there was no Customer service (saying 'Sorry for the inconvenience') at all! Only one Lady Mrs.Laken Haynes tried really to help us, but also she had no chance to clearify. We' and our company will never again buy at Makro. The TV is still there...