Google Play Cards

My wife purchased 4 x R250.00 Google Play Cards at Makro for my son to use on his X Box however these cards were not compatable for the X Box One.

I tried to return the Google Play Cards to Makro on Friday 8 November 2019. There was lots of confusion in the returns department because their system did not allow the refund.. Charlotte a (manager) asked to give them a chance till Monday so that they could request info from their head office on how to return the items. She told us it will be refunded however it was just a system issue.

Makro only came back to me yesterday when we visited the store for answers. The financial manager was then called and he kept on quoting the terms and condition on the underside of the card and therefore Makro could not or would not refund the items. My biggest frustration is that nowhere on the receipt, Google Play Card display area is it stated that Makro does not accept responsibility for refunds and neither did the cashier at point of sale inform us. The manager then mentioned that the cashiers don’t know of the terms and condition of the sale.

One assumes that an organisation Like Makro would bring their customers attention to the terms and condition of a particular product e.g. written on the shelf, display area or before a sale is concluded ( Cashiers).

I do believe that it is non-disclosure on the part of Makro as we were not informed of these terms and conditions and thus an uninformed decision was made when purchasing the product.

Makro is now claiming that they are just a distributor and there adhere to Googles terms and conditions. The product is not defective and it was not used so Makro processed the sale and they should accept the return.

The strangest of all is I contacted the call centre requesting the complaints divisions contact details and the consultant tells me to put the complaint on Hello Peter because they don't have a complaints department. Clearly a lack of training.