Goods still not delivered - Bad service

<p>I ordered and paid for 2 secuirity cameras 3 December 2016 online. I received only one of the cameras and queried this on the 7 December 2016. The 12 th Of December I received an email from Makro to say the matter would be resoved within 48 hrs. 15 December I received an email from a consultant from their ecommerce Online Support department to say the matter was being resolved. I contacted the MAkro call centre several times but always ended up at a branch as their was a ""over flow of calls"". The branch in turn referred me back to the call centre.</p> <p> </p> <p> </p> <p>15 January 2017 I received a phonecall from a call centre for FIRST shop and they said the camera had been dispatched and that I would receive it shortly.</p> <p>23 January 2017 I tried to follow up with the eccomerce consultant. I sent through all the relevant documentation again and still no response. </p> <p>30 January 2017. I went to Makro Weltevreden Park. I eventually found someone whi would assist me. I asked that my complaint be escalated. The gentlemen was helpful he to tried to call the call centre and ended up in over flow call in a different branch</p> <p> </p> <p>I have tried evry reasonable way to get the matter resolved and still no response. I have ordered online before and have had no issues. What this has taught me is that if there is a problem Makro have no effective processed to deal with issues.</p> <p> </p> <p>I will probably not receive the camera but hopefully someone at Makro will read this and at least try and resolve this.</p> <p> </p>