Goods not delivered to me by Makro

Item: Makro
Rating: 1
Author: Zanele M

This is with regards to order MAK***.I’m writing in frustration because at the beginning of May 2020 I ordered tablets for my kids to use for school. These items were never delivered to me. I have tried to contact customer came and I’m being ignored. The confusing part is that when I track the order online it shows that it was delivered and it wasn’t delivered to me. Can I please have those items delivered to me please.

Regards Zanele

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Replies (1)

Makro's replyOfficial

02 Jul 2020, 14:56

Good day Zanele,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply02 Jul 2020, 14:56

Official