GOODS NOT DELIVERED!!!!

<p>I placed an order online on the 28 January 2017 for a beverage dispenser. I specifically ordered the item from Makro because their delivery time period said 2-5 days as I wanted the product by the latest 03 February 2017.</p> <p>I paid for the product and got a nice email back to say that payment was received.</p> <p>In the days leading up to the 03rd February I called the online 3-4 times to get the status of my order and I was always told we will check and call you back, no one ever did until the 03rd of February I called again and spoke to a lady who said she will check and call me back which she did only to tell me she is sorry but the goods would be delivered on Monday 06th February 2017.</p> <p>By this time I was livid as my function was the 04th February and I did not have the beverage dispenser.</p> <p> </p> <p>On the 06th Febraury I still did not receive the delivery and that is when I sent a complaint through.</p> <p>I receive a call back from marketing asking me what the problem was and I explain. She then says she will find out with the courier where the product was and send me an email.</p> <p> </p> <p>It is the 10th of February today and no one has contacted me via telephone or email. I decide to check my online Makro profile and the order says delivered successfully. I am baffled as I have not received anything.</p> <p> </p> <p>I called the Online call centre again to ask what is going on and he says the order has been cancelled ad they just waiting for the refund. I never asked the order to be cancelled!</p> <p>I spoke to Sibusiso and I asked him to get to the bottom of it and call be back before 12:00 today 10th February 2017. </p> <p>No has callled!</p> <p> </p> <p>All my time and resources wasted and nothing to show for it.</p>