Goods not Delived and Unhelpful Call Centre

I placed an order on the 23rd of November. A week later a received a mail, indicating that my order will be delivered shortly there is a delay. Thereafter i never heard from them again. I then started sending emails to find out where my goods were with no response. I have been waiting for it for almost a month now and I really need to get my order and leave for my holiday. The I try calling, and my call would get dropped. And still today i don't not have my order, which i paid delivery for. This is beyond POOR SERVICES!!!