goods get lost/****** after instore purchase

How does my goods get lost or ****** from the time I purchase them in store to the time they get delivered?

I came to Makro (Woodmead Branch) on Friday 21 October - spent 4 hours in store to collect 1300 units of different items for a corporate client.

After reviewing the stock and making sure we have correct amounts of everything with your sales consultant; Nokuthula Nontsele, I made an EFT on the spot to secure my order with the promise of delivery early the following week.

When I received my delivery the following week; Tuesday 25 October, the order was short.

Not only was it short but my ENTIRE ORDER OF 1300 UNITS OF PEANUTS WAS MISSING.

At the time of writing this, Friday 28 October...No one has contacted me to explain what happened and when I will receive my missing stock.

I couldn't phone anyone as NONE of the phone lines puts you through to someone to speak to. On top of this most of the Makro staff decided to go on strike.

How can you as company, lose a clients stock after paying for it?

And furthermore not even have the professionalism to follow up and let them know what is going on and how you are going to rectify the problem?

I even had to drive back to the store on Thursday 27 October to try and figure out what is going on and how to get my order. I met with Phumzile Munyai that later informed me that there no longer was enough stock available to fill my order...

This is theft...the most terrible customer service I have ever seen.