Goods delivery failure and bike repair silence

<p>This is a double whammy... </p> <p>1. I purchased goods online on Sunday 4th June, promising delivery within 2-5 working days. I was however sent a text confirming the delivery of the goods the next day by the driver (who was lost at the time). That was 7 days ago, and countless conversations with both driver and admin office on how to find our place - which is a registered business on google maps and very easy to find. Having been worn out by the delivery company I then contacted Makro today (Monday) and advised the situation, to which I was promised that I would receive feedback the same day... Well that was today, and still nothing. Kindly reverse my delivery fee for goods not delivered within the stipulated time period (these are business assets), and resolve the issue properly.</p> <p>2. I brought my kids bicycles in for repair to the Alberton (New Market) Makro on 19.05.17 and was promised that I would receive an sms with reference number confirming the repair of the bikes and keeping me updated on associated timelines, etc. Needless to say, it's been 3 weeks and I have heard nothing (and no, my cell phone number has not changed!) Customer number - ********** / Prepared by NMKOKO.</p> <p> </p> <p>Guys, you're professional outfit - what's going on??</p>