Goods delivered incomplete

Dear Makro, I am writing to convey my profound dissatisfaction concerning a recent order I placed on 21/09/2025 (Order Number: OD***) through the Makro Online platform. From this order, nine (9) items were missing; however, the status of these items was marked as 'delivered'. I reported this issue both via WhatsApp and email, indicating that the order was marked as "delivered" even though it was incomplete. I lodged a complaint under reference number #1HKS0 and was assured by your WhatsApp team that the matter was under investigation and would be addressed. Nevertheless, as of today, I have yet to receive anything, despite having informed them that the majority of the order consists of food items, which I urgently need.

I am exceedingly disappointed with the lack of efficiency and request an immediate reshipment of the missing items or a refund. If this issue is not resolved, I will contemplate escalating the matter to the NCC and other pertinent commissions.