Good management but uncompitent staff

<p>I visited Makro Vaal in the hopes of finding the right product. I looked for a Access Point and at first the salesman said that they do not have. I then walked through the store to do my weekend shopping and thought to myself that I saw Access Points on the shelf. I then walked back to the IT department and my guess was right - there were access points on the shelf and I asked them again do they have access points. The answer thus time was disturbing, and I quote: 'Sir there is no such thing as an access point'. How do you put staff in a department that does not even know what a access point is. I then showed them the product and they were stunded. You guys really need to train your staff beter or replace them with people that know what they are doing.</p>