Good luck to all you online buyers.. I feel your pain.

Do not EVER buy online!!!! Your worst nightmares will come true and you might end up needing medication to calm down. I am not even sure it's worth explain everything, it'll be 5 pages long. In a nutshell, for my own sanity, I am trying to pretend I it never happened and that I am now like 3k short. GOOD LUCK TRYING TO GET A REFUND...... FOR UNOPENED PACKAGES! Nevermind how long it took to get them to actually log it and fetch it. I have wasted hours of my life trying to save money by buying from Makro. I will never get the hour help desk phone call time back.. And that is after you listened to the elevator music for 15min (gee, I wonder why). Its now been a month, I am still trying to get my refund after they eventually came to collect it (no communication at all) they just pitched days later. Communication??? What's that?? Today the operator told me (after a month of this process), that it will take 2 to 14 days to receive my refund. Wow. I bought the items for desperate medical need for my dog, and have now been without that said need for a month. It has cost me not only in airtime, physical time, distressed me to no end (perhaps I can add "hernia" to the list), but also cost me in vet bills. The irony.. If I bought it for a little more expensive, I would have saved twice as much as the calue of the product!! :-/ (angry face). Now I think I need to meditate, I am now waiting for the last 2 hours to speak to an invisible manager. I am close to booking myself into a clinic at this point. I don't think this review will do any good for me, but it will hopefully help future clients from going through this ordeal.. Rather buy the more expesive takealot item etc. It is stress free, quick, easy, and worth every cent you will pay extra. I started this process around the 13th April, I logged the return immediately after delivery.. However... Good look with the website, it took me 5 or 6 times after trying for 3 or 4 days to get it right (someone please offer them free website services, becaise they clearly need it). So now we are at the 8th May, and I am starting to think I may age a year trying to get through this. My poor dog could have been helped weeks ago. What a pity such a big name in sales could leave one with such a bad taste in your mouth. I am too frightened to buy again. And I have another return of theirs pending, I did that last week, it is still not logged. Again, wrong size, unused item. I think I will get my money back quicker selling on gumtree thanbthis painful process. Lets see what the next week has 'in store' for me and my poor furbaby. Wow. Shameful. The poor staff there are not even to blame, they are following the system etc, which must be more outdated than the first cellphone that came out, its all that can explain this torture. I expected better from such a big name.