1 reviews | Active since Apr 2011
Good luck getting a complete order and then getting it returned/credited
I ordered two chairs from Makro's online portal.
1 gets delivered but packaging looks terrible, no way i can gift someone that.
Later in the afternoon I get a message, balance of the order cancelled because they ran out of stock.
I then logged a call for them to pls collect the "secondhand" chair that was delivered. That was on 24 Feb. They so state they will contact me in 2 - 4 days but I then follow up on 28 Feb to be told someone will be in touch. Guess what a week later I get a message telling me to log a return which I did so I reply advising that I did. Another 24 hours later and no reply yet. I ordered the chairs from another online store and get it the next day. So neatly packaged and brand new.
So no refund yet for the unit that was cancelled and no collection yet on the unit that was delivered. The longer they take to collect the longer I have to wait for my money back.
Can someone please make it happen.
Thanks Alex Kritzinger ***
Can someone either call me or can I have my money back asap? You've had it for almost a month now. Earning interest on MY money. Sure it's not a huge amount but imagine you are sitting with a lot of money that's owed to other people from what I can see on this platform and others. This was after a call centre agent confirmed last week my refund was submitted on 24 Feb. (You guessed it I HAD to call you AGAIN to follow up on MY money because YOU could not deliver)
Can someone either call me or can I have my money back asap? You've had it for almost a month now. Earning interest on MY money. Sure it's not a huge amount but imagine you are sitting with a lot of money that's owed to other people from what I can see on this platform and others. This was after a call centre agent confirmed last week my refund was submitted on 24 Feb. (You guessed it I HAD to call you AGAIN to follow up on MY money because YOU could not deliver)