Good customer service

On behalf of my Sister, I called your call centre this evening to report a fault on a washing machine. I spoke to a lady ( Cant remember her name) who took down all the details, she asked for the makro card number but I told her that I dont have it but our call cut before I could give her the required contact details.

I called a few minutes later just before 6pm and spoke to Moeketsi , Moeketsi asked me for the exact date of purchase, but when I told him I dont have it, he asked for my Makro card number. I almost fought with him because earlier on, My makro card number was not an issue and here he was, insisting that I should give it to him. Moeketsi asked me a few details ,including cellphone numbers, email address so that he can pick up the number, he eventually picked it up and we continued. I had previously mentioned to the lady I spoke to on my first call that we cant log into our profile, but she didn't acknowledge it. After moeketsi gave me the reference number 998119, I mentioned in passing about our difficulty with logging in. Moeketsi suggested that he helps reset the password, he did it and we were sorted.

I realized throughout the call, Moeketsi was willing to help the best way possible. For his efforts, We recognize him. Thank you for putting us first.