GOOD BUY MAKRO ONLINE - HELLO TAKEALOT

I ordered an airfryer from Makro online. When I received it the terminal of the plug was bent and the unit full of dust. I Bent the plug back back ad tested the unit. It was working fine. I phoned the call centre and asked - if I replace the plug will it affect the warranty. I was told the unit had to be returned. The unit was collected and then I was told the unit works perfectly and that it would be returned to me. I already knew it was working perfectly!. The unit was returned to me. On opening the box I noticed that the plug was not bent and the housing of the unit was cracked. I realised that this was not the unit I returned. How can you send me a used cracked unit? Do you think I am stupid? I also ordered a washing machine. When the delivery came I saw how the delivery man bumped his knee against the box as it was very heavy. When opened I saw that the machine was full of dents. I immediately returned the unit and phoned the call centre about the two issues. When I phoned then again this morning there were no notes on the system about my call the previous day. THIS WILL BE THE LAST TIME I BUY SOMETHING ONLINE FROM MAKRO.