MR
Matome R

1 reviews | Active since Mar 2013

27 Jul 2019, 10:50

Good and Bad Service

Makro has a R100 deal special , so I was doing shopping with my was doing shopping at Makro as I always do every month there was this R100 deal of 5 packs of sanitary towels on the shelves knowing the importance of the sanitary towels to woman my wife took them, when we got to the tills the cashier said this are not the one on special, then my wife said this are same with the one which are on the catalogue and are the only ones that the shelves are packed with and also on the shelve there is as sale sign, the cashier was very helpful including the her assistance on the day, but the problem started when the cashier called the supervisor by the name of Nthabiseng whom look away when the cashier called her to help her with our complain of why they advertise something and they put other things on the shelves my concern is how many customer were ********** because of this false adverti*****t on the shelves without noticing what they are paying is not what is been advertised, even when we tell Nthabiseng that we are going to complain about on social medial she seems not to care because black people are not taken serious when we complain about bad service , but if it was a white person who was on the till complaining she was going to run like a headless chicken. as far as I am concern we are all Marko's customers we should be treated equally regardless the colure of my skin we are paying with same currency which is Rand not Dollar and big up to cashier no: 64 at till number 35 Makro needs people like who knows the meaning of customers not forgetting your till packer you guys rocks unlike your superior who lacks customer service

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Replies (1)
Makro
Makro's reply29 Jul 2019, 11:16
Official
Good day Matome,

Thank you for bringing this matter to our attention.

Kindly accept our sincerest apologies for the lack of customer service you have experienced from one of our supervisors in store. It is very disappointing to read such a review and we will be contacting our store managers and department heads in store to further advise.

We do appreciate you recognising our cashiers and packers assistance in store, thank you for that.

We do humbly apologize for this and it will be delt with.

Kind Regards,
Makro Hellopeter Team