LJ
Leonie J

1 reviews | Active since Feb 2021

17 Aug 2021, 12:54

Good and bad customers experience

First of all good news, The recall of koo tins was returned to Makro crown mines and we had no hassle. Good service we are regular customers I am dissatisfied with The Makro name brand frozen crop veg now for quite a few month. You pay quite a sum of money to have healthy veggies My concern is the crop veg contains more carrots than anything else. The packaging display is misleading. This beutififul cauliflower, green beans and broccoli on display is non existing when you open the bag. Rest for sure you will find carrots to make carrot soup for a month. I must say in the past it was a better product but for the past few months we wasted our money, taking chances that it was a slip on their conveyer belt in the factory. Makro plse we not rabbits and need a balance portion of veggies

0
Replies (2)
Makro
Makro's reply17 Aug 2021, 13:16
Official
Good day Leonie,

Thank you for your review, we will therefore have it addressed and dealt with internally with relevant departmental managers. 

We appreciate your feedback on our brand of frozen crop veg and we'll contact the relevant department to see what they can do.

Thank you again as this will go a long way to improve our service to you.

Hope you find the above in order. 

Have a wonderful day. 

Kind regards,
Makro Hellopeter Team
LJ
Leonie J's update19 Aug 2021, 13:01
Reviewer Update
Thanks for your quick response Ashley. I believe you are a man of his word. Will surely buy the product again and expect an improvement. The proof is in the pudding. Just want to conclude that Ashley thank me for bringing it to their attention and take pride in the Makro brand. It shows they value their customers.