TM
Tumelo M

1 reviews | Active since Mar 2014

28 Jun 2018, 16:47

gone 7 days without feedback(payment done)

Good Day Makro

Makro(South Africa)online purchasing.

Please note the below order was made as per below.

21 June 2018 time 10h30 PM

Order number MAK885303

Makro Card number 18 046579

Then on the 28 June, 2018 contracted online Makro spoke to Nthabeleng who advise at the time between 09H00 - 10H00 call was made I was advised Nimrod Mnisi was in a meeting he or Nthabeleng will contact me I really like buying on like with Makro buy the treatment received buy Nimrod as a team leader in meetings hole day.

Nimrod managed to call Vaal Makro to sort the problem out but never contacted me back to apologise for the inconvenience I again had to contact them back to find all this information from the same lady Ntabeleng at around 16h00 - 17h00 when I made the call back to the call centre. The was an SMS sent to me at 12:15 advising (Thank you for shopping at Makro Online .Waybill MAK885303 will be delivered within 5 working days.log into your Makro Online account to track your order.

After I waited so long without any feedback from anyone until I called then today date 28 June 2018 still nobody called me to apologise. I will not accept all this to wait for 5 more days unacceptable.

hope this gets looked into

regards unhappy

0
Replies (1)
Makro
Makro's reply29 Jun 2018, 08:20
Official

Thank you for alerting us on your complaint. Kindly be advised that your complaint has been escalated to the relevant team who will be in contact with you.

Regards

Mbali Makhanya

Best regards,