Going the extra mile
<p>I complained previously about incorrect goods delivered other than advertised and was contacted by Mark and Sakhile from Makro.</p> <p> </p> <p>We could not find an immediate solution for correcting this issue and I opted to wait until stock would be available latest February 2017.</p> <p> </p> <p>You can understand my surprise when the article was delivered at my door a few minutes ago! Totally unexpected.</p> <p> </p> <p>Many thanks to Makro and especially the two gentlemen above for going that extra mile during this busy time! It does not go unnoticed! You rock!</p>
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Makro's replyOfficial
04 Jan 2017, 11:23Thank you for taking time to forward this compliment.
Makro prides itself with great customer service. It is really encouraging to hear of a bad experience being turned around.
Mark and Sakhile are our shining stars and we are very lucky to have them on our Team.
We are very pleased to hear about the best service they have offered you, we really appreciate their efforts.
It is our goal that every customer leaves Makro delighted with the service they have received and the products they have purchased.
Regards
Mmule Moropa
Best regards,
Makro's reply04 Jan 2017, 11:23
Official
Thank you for taking time to forward this compliment.
Makro prides itself with great customer service. It is really encouraging to hear of a bad experience being turned around.
Mark and Sakhile are our shining stars and we are very lucky to have them on our Team.
We are very pleased to hear about the best service they have offered you, we really appreciate their efforts.
It is our goal that every customer leaves Makro delighted with the service they have received and the products they have purchased.
Regards
Mmule Moropa
Best regards,