AR
Alwyn R

1 reviews | Active since Jul 2012

05 Jan 2016, 20:37

Going the extra mile

Marlo assisted me in buying an Elba gas stove on special order with eBucks. He ordered the stove and called me when the stove arrived. On collection everything was ready & he ensured that I paid the correct price as it was no longer on special (but was at the time the of order). Unfortunately, when unpacking it at home in Kimberley we realised the stove was bent. Again, Marlo assisted in ordering a new stove. On exchanging the stove he went the extra mile to ensure a quick and effortless process.

0
Replies (1)
Makro
Makro's reply06 Jan 2016, 08:07
Official
Hello rooihoek,


Thanks for taking the time to forward this compliment - Marlo is certainly a shining example of what one can achieve by simply 'going the extra mile for the customer'.

We appreciate his efforts and will pass this compliment on to him as well as to the rest of our team ?

Please continue to give us feedback on service received in any of our stores.


Regards
Mmule Moropa