Go to Makro Riversands to feel like a *****

I purchased a garden fork on 18/10/2018 . Prince, the gardener used it for the first time this week and one of the tines broke. I set off to Makro Riversands today to return the inferior product. I was asked to wait for the manager of the section before they would do anything. I then waited 15 minutes feeling like I was a ***** or had deliberately broken the fork. Almost any other company would have refunded immediately apologising. Not one word of dismay or sorry's at Makro. Rather look forward to disdain and suspicion. Thank you for making the choice of not shopping at Makro again so easy.