Giving up on Makro service

I wish to share a letter I wrote to Makro regarding a faulty appliance I bought July 2025. I have now accepted that I am wasting my time and that Makro has no intention of resolving the issue.

Dear Customer Service Team Quite frankly, at this point in time I have lost all faith in the competence and diligence of Makro employees.This is now the 27th time that I have interacted with a Makro employee regarding this issue Everybody apologisesEverybody thanks me for my patience ???Everybody promises to resolve the issue However, after 7 months my issue remains unresolved and, following your most recent responses. it is clear that nobody even had the intention of actually resolving the issue. Since I raised the issue again last week 3 people have contacted me to assure me that I will be contacted or asking me if somebody has contacted me. In my mind this raises the level of incompetence that I have had to endure to another level. Surely, there is some clearly indifferent individual that is responsible to resolve this issueSurely this individual will be able to update you on the progress regarding this matter. Surely this individual should be held accountable. Surely progress of matters like these should reflect somewhere on your database I now consider the matter closed and I will consider my purchase as the price paid for making the unfortunate decision of buying from Makro. It is clear that Makro and the Makro employees have no intention to honour their responsibility towards customer service and customer satisfaction. It is clear that any further correspondence will only serve to waste my time and energy. I will never buy from Makro again and I will endeavour to negatively influence any prospective patrons as well.Unfortunately, given the level of indifference that I have experienced, I doubt if you even care. Sincerely Piet Hanekom