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Lerato M

1 reviews | Active since Mar 2019

06 Mar 2019, 16:36

Gift Mtimunye Makro Germiston

Worst customer service from Germiston store from Gift Mthimunye ( Online dashboard manager). very rude person. apart from the fact that I told him I am not fluent in zulu im pedi speaking he continued to speak to me in zulu and put the phone down on me repeatedly without trying to resolve my Query for an order that is already a week overdue!

My whole online order experiance with Makro was disgusting

0
Replies (4)
Makro
Makro's reply06 Mar 2019, 17:27
Official
Good day Lerato

Thank you for your feedback.
I'm sorry for the service you've received from the colleague at our Germiston store.
Thank you for bringing this to my attention as I will escalate the feedback to the store to action this immediately.  I'll follow up with the store to look into this and be in contact with you.
Once again I'm sorry for the service and experience you've had at the Germiston online department.  

Kind Regards
Otsiele Boikanyo
LM
Lerato M's update07 Mar 2019, 08:24
Reviewer Update
Hi Otsiele, Thank you for your response, Will wait to hear from you
Makro
Makro's reply07 Mar 2019, 10:41
Official

Hi Lerato, I understand that Gift have apologized to you regarding this.
LM
Lerato M's update07 Mar 2019, 10:50
Reviewer Update
Good day, That is correct, both management and Gift have been in contact with me and all has been resolved. Thank you