Item: Makro
Rating: 1
Author: Nkosinathi G

Makro's replyOfficial

25 Aug 2025, 11:12

Hi Nkosinathi,

Thank you for reaching out.

We apologies for the delay we have caused.

Please be advised that we will follow up with the finance department.

Please see have a look on your your emails and reply with the requested details.

Best regards,

Makro's reply25 Aug 2025, 11:12

Official

Hi Nkosinathi,

Thank you for reaching out.

We apologies for the delay we have caused.

Please be advised that we will follow up with the finance department.

Please see have a look on your your emails and reply with the requested details.

Best regards,

NG

Nkosinathi G's updateReviewer Update

17 Sept 2025, 08:40

Ever since they called after my review asking for the documents including proof of bank account on the 25th of August even today I haven’t received any response.

NG

Nkosinathi G's update17 Sept 2025, 08:40

Reviewer Update

Ever since they called after my review asking for the documents including proof of bank account on the 25th of August even today I haven’t received any response.

Makro's replyOfficial

17 Sept 2025, 10:14

Hi Nkosinathi,

We have received feedback from the finance team that the refund has been processed already.

Please reach out to your bank to locate your payment.

Upon checking your bank statements, please ensure that you refer to the date of purchase, as the bank usually backdates these payments.

We sincerely apologize for the inconvenience caused.

Regards,
Makro Social Media Team.

Best regards,

Makro's reply17 Sept 2025, 10:14

Official

Hi Nkosinathi,

We have received feedback from the finance team that the refund has been processed already.

Please reach out to your bank to locate your payment.

Upon checking your bank statements, please ensure that you refer to the date of purchase, as the bank usually backdates these payments.

We sincerely apologize for the inconvenience caused.

Regards,
Makro Social Media Team.

Best regards,

NG

Nkosinathi G's updateReviewer Update

17 Sept 2025, 13:54

Processed when exactly?

NG

Nkosinathi G's update17 Sept 2025, 13:54

Reviewer Update

Processed when exactly?

Makro's replyOfficial

17 Sept 2025, 15:34

Hi Nkosinathi,

The finance team has advised that on the 1 July 2025 you were refunded already.

Please contact your bank to locate your refund.

Regards,
Makro Social Media Team.

Best regards,

Makro's reply17 Sept 2025, 15:34

Official

Hi Nkosinathi,

The finance team has advised that on the 1 July 2025 you were refunded already.

Please contact your bank to locate your refund.

Regards,
Makro Social Media Team.

Best regards,

NG

Nkosinathi G's updateReviewer Update

17 Sept 2025, 16:08

You are so ***********. I didn’t receive any refund, I went to my banks and they also can’t trace the refund. I sent bank statements as proof. What more do you need?

NG

Nkosinathi G's update17 Sept 2025, 16:08

Reviewer Update

You are so ***********. I didn’t receive any refund, I went to my banks and they also can’t trace the refund. I sent bank statements as proof. What more do you need?

Makro's replyOfficial

19 Sept 2025, 13:10

Hi Nkosinathi,

We sorry to hear that your refund has not reflected yet in your account.

We have raised a refund dispute with the fianance team.

We will provide feedback as soon as feedback is received.

We apologize for the inconvenience caused.

Regards,
Makro Social Media Team.

Best regards,

Makro's reply19 Sept 2025, 13:10

Official

Hi Nkosinathi,

We sorry to hear that your refund has not reflected yet in your account.

We have raised a refund dispute with the fianance team.

We will provide feedback as soon as feedback is received.

We apologize for the inconvenience caused.

Regards,
Makro Social Media Team.

Best regards,

NG

Nkosinathi G's updateReviewer Update

26 Sept 2025, 13:39

I’m tired of waiting for nothing. I’m taking Major to court because I have proof that I didn’t receive any refund yet they keep saying I did. IM TIRED OF THIS BACK AND FORTH!!!!!

NG

Nkosinathi G's update26 Sept 2025, 13:39

Reviewer Update

I’m tired of waiting for nothing. I’m taking Major to court because I have proof that I didn’t receive any refund yet they keep saying I did. IM TIRED OF THIS BACK AND FORTH!!!!!

Makro's replyOfficial

28 Sept 2025, 11:38

Hi Nkosinathi,

We apologize that you have not received feedback from the finance team.

We have requested for feedback from the team and we will revert back to you.

We apologize for the inconvenience caused.

Regards,
Makro Social Media Team.

Best regards,

Makro's reply28 Sept 2025, 11:38

Official

Hi Nkosinathi,

We apologize that you have not received feedback from the finance team.

We have requested for feedback from the team and we will revert back to you.

We apologize for the inconvenience caused.

Regards,
Makro Social Media Team.

Best regards,

NG

Nkosinathi G's updateReviewer Update

22 Oct 2025, 09:21

I haven’t received any feedback! You all are bunch of *******s!!!!!!!!!

NG

Nkosinathi G's update22 Oct 2025, 09:21

Reviewer Update

I haven’t received any feedback! You all are bunch of *******s!!!!!!!!!

Makro's replyOfficial

22 Oct 2025, 10:28

Hi Nkosinathi,

We apologize for the delay of your refund.

The finance team has advise that they have processed the refund since it was not reflecting in your account.

The refund will reflect back into your account within the next 7 to 14 working days, bank dependent.

Upon checking your bank statements, please ensure that you refer to the date of purchase, as the bank usually backdates these payments.

We sincerely apologize for the inconvenience caused.

Regards,
Makro Social Media Team.

Best regards,

Makro's reply22 Oct 2025, 10:28

Official

Hi Nkosinathi,

We apologize for the delay of your refund.

The finance team has advise that they have processed the refund since it was not reflecting in your account.

The refund will reflect back into your account within the next 7 to 14 working days, bank dependent.

Upon checking your bank statements, please ensure that you refer to the date of purchase, as the bank usually backdates these payments.

We sincerely apologize for the inconvenience caused.

Regards,
Makro Social Media Team.

Best regards,

NG

Nkosinathi G's updateReviewer Update

22 Oct 2025, 11:37

But then where is proof that they did? I’m honestly tired of this back and forth as if I’m lying

NG

Nkosinathi G's update22 Oct 2025, 11:37

Reviewer Update

But then where is proof that they did? I’m honestly tired of this back and forth as if I’m lying

Makro's replyOfficial

22 Oct 2025, 14:07

Hi Nkosinathi,

We understand that we have inconvenience you since you were advised before that the funds were processed.

The finance team has confirmed that they had processed the refund on the 20/10/2025.

Please allow 7-14 days in order for the funds to reflect in your account.

We apologize for the inconvenience caused.

Regards,
Makro Social Media Team.

Best regards,

Makro's reply22 Oct 2025, 14:07

Official

Hi Nkosinathi,

We understand that we have inconvenience you since you were advised before that the funds were processed.

The finance team has confirmed that they had processed the refund on the 20/10/2025.

Please allow 7-14 days in order for the funds to reflect in your account.

We apologize for the inconvenience caused.

Regards,
Makro Social Media Team.

Best regards,

NG

Nkosinathi G's updateReviewer Update

26 Oct 2025, 04:29

Yes I hear that but I need to see proof that they really processed it. There’s nothing I trust from Makro. And no one would ever convince me to buy here again!! With your useless consultants!

NG

Nkosinathi G's update26 Oct 2025, 04:29

Reviewer Update

Yes I hear that but I need to see proof that they really processed it. There’s nothing I trust from Makro. And no one would ever convince me to buy here again!! With your useless consultants!

Makro's replyOfficial

27 Oct 2025, 10:17

Hi Nkosinathi,

We are unable to provide proof of the refund since it was done manually.

Please contact us after the 7-14 working days should the refund not reflect.

We apologize for the delay of your refund.

Regards,
Makro Social Media Team.

Best regards,

Makro's reply27 Oct 2025, 10:17

Official

Hi Nkosinathi,

We are unable to provide proof of the refund since it was done manually.

Please contact us after the 7-14 working days should the refund not reflect.

We apologize for the delay of your refund.

Regards,
Makro Social Media Team.

Best regards,

NG

Nkosinathi G's updateReviewer Update

05 Nov 2025, 22:52

There ain’t no way that there’s no proof to show that it’s really processed. I haven’t read it.

NG

Nkosinathi G's update05 Nov 2025, 22:52

Reviewer Update

There ain’t no way that there’s no proof to show that it’s really processed. I haven’t read it.

Makro's replyOfficial

06 Nov 2025, 09:40

Hi Nkosinathi,

We are sorry that we are unable to provide you with the proof of refund.

Regards,
Makro Social Media Team.

Best regards,

Makro's reply06 Nov 2025, 09:40

Official

Hi Nkosinathi,

We are sorry that we are unable to provide you with the proof of refund.

Regards,
Makro Social Media Team.

Best regards,

NG

Nkosinathi G's updateReviewer Update

06 Nov 2025, 09:49

Yes you can’t provide proof because there’s no refund that was processed!!!

NG

Nkosinathi G's update06 Nov 2025, 09:49

Reviewer Update

Yes you can’t provide proof because there’s no refund that was processed!!!

NG

Nkosinathi G's updateReviewer Update

07 Nov 2025, 04:29

So how do you explain that today it’s the 14th day yet I haven’t received my refund? Y’all said WITHIN 7-14 days? No stop making me a bull**** and a stupid mother****er!!!!!

NG

Nkosinathi G's update07 Nov 2025, 04:29

Reviewer Update

So how do you explain that today it’s the 14th day yet I haven’t received my refund? Y’all said WITHIN 7-14 days? No stop making me a bull**** and a stupid mother****er!!!!!

Makro's replyOfficial

07 Nov 2025, 16:02

Hi Nkosinathi,

Please note that, according to our records, your refund was processed on 1 July 2025.

We will send you an email shortly, and kindly ask that you reply with a copy of your bank statement for that month.

Thank you for your cooperation.

Regards,
Makro Social Media Team.

Best regards,

Makro's reply07 Nov 2025, 16:02

Official

Hi Nkosinathi,

Please note that, according to our records, your refund was processed on 1 July 2025.

We will send you an email shortly, and kindly ask that you reply with a copy of your bank statement for that month.

Thank you for your cooperation.

Regards,
Makro Social Media Team.

Best regards,

NG

Nkosinathi G's updateReviewer Update

07 Nov 2025, 17:26

Thought as much. I was told the refund was re processed on the the 20 and I should wait 7-14 days now it’s the 14th day you come with excuses?? I’ve been sending bank statements. Check on your emails for the bank statement I sent!!!! This bull****! Bunch of failures. Mother****ers!!

NG

Nkosinathi G's update07 Nov 2025, 17:26

Reviewer Update

Thought as much. I was told the refund was re processed on the the 20 and I should wait 7-14 days now it’s the 14th day you come with excuses?? I’ve been sending bank statements. Check on your emails for the bank statement I sent!!!! This bull****! Bunch of failures. Mother****ers!!

Makro's replyOfficial

09 Nov 2025, 15:41

Hi Nkosinathi,

We have requested for feedback from the finance team in regards to your refund.

Please provide us with the bank statement from October 2025 since they had advised the refund was proceed from the 20/10/2025 again.

We are truly sorry for the delay of your refund.

Regards,
Makro social media team.

Best regards,

Makro's reply09 Nov 2025, 15:41

Official

Hi Nkosinathi,

We have requested for feedback from the finance team in regards to your refund.

Please provide us with the bank statement from October 2025 since they had advised the refund was proceed from the 20/10/2025 again.

We are truly sorry for the delay of your refund.

Regards,
Makro social media team.

Best regards,

NG

Nkosinathi G's updateReviewer Update

10 Nov 2025, 02:20

It’s so funny how responses are not the same here and on the emails. I’m literally going to copy and paste your emails here so people can see how much of a fool I am to you!!

NG

Nkosinathi G's update10 Nov 2025, 02:20

Reviewer Update

It’s so funny how responses are not the same here and on the emails. I’m literally going to copy and paste your emails here so people can see how much of a fool I am to you!!

NG

Nkosinathi G's updateReviewer Update

10 Nov 2025, 02:21

“Good day Nkosinathi, Thank you for your email. We sincerely apologize for the frustration and inconvenience you've experienced.We completely understand how upsetting this delay must be, especially after being assured that the refund was processed.To assist you further and ensure we can resolve this matter as quickly as possible, we kindly ask that you resend the requested document.This will help us verify the transaction and ensure the refund reflects in your account.Again, we truly regret the inconvenience caused and appreciate your patience.Kind Regards,Makro Team Consultant
Makro National Contact Center Rep
A Division of MASSMART Holdings Limited
Tell: 0860-600-999”

NG

Nkosinathi G's update10 Nov 2025, 02:21

Reviewer Update

“Good day Nkosinathi, Thank you for your email. We sincerely apologize for the frustration and inconvenience you've experienced.We completely understand how upsetting this delay must be, especially after being assured that the refund was processed.To assist you further and ensure we can resolve this matter as quickly as possible, we kindly ask that you resend the requested document.This will help us verify the transaction and ensure the refund reflects in your account.Again, we truly regret the inconvenience caused and appreciate your patience.Kind Regards,Makro Team Consultant
Makro National Contact Center Rep
A Division of MASSMART Holdings Limited
Tell: 0860-600-999”

Makro's replyOfficial

10 Nov 2025, 10:19

Hi Nkosinathi,

The finance team has advised that the refund has been processed on the 20/11/2025.

You will need to check a new statement from the date of purchased which was the 31/12/2025.

Upon checking your bank statements, please ensure that you refer to the date of purchase, as the bank usually backdates these payments.

This is the feedback that was reconfirmed today from the finance team.

We apologize for the inconvenience caused.

Regards,
Makro social media team.

Best regards,

Makro's reply10 Nov 2025, 10:19

Official

Hi Nkosinathi,

The finance team has advised that the refund has been processed on the 20/11/2025.

You will need to check a new statement from the date of purchased which was the 31/12/2025.

Upon checking your bank statements, please ensure that you refer to the date of purchase, as the bank usually backdates these payments.

This is the feedback that was reconfirmed today from the finance team.

We apologize for the inconvenience caused.

Regards,
Makro social media team.

Best regards,

NG

Nkosinathi G's updateReviewer Update

10 Nov 2025, 10:24

Can I see the banking details that y’all claimed you refunded to? Coz it can’t be that it’s the 2nd time you say you have processed the refund but nothing on my side! Y’all make me feel like I’m a mad man!!

NG

Nkosinathi G's update10 Nov 2025, 10:24

Reviewer Update

Can I see the banking details that y’all claimed you refunded to? Coz it can’t be that it’s the 2nd time you say you have processed the refund but nothing on my side! Y’all make me feel like I’m a mad man!!

Makro's replyOfficial

10 Nov 2025, 11:21

Hi Nkosinathi,

The refund was processed to the bank account that was used to confirm your order.

We understand that you have been advised twice now that your refund was processed.

Since you had send us your bank statement and the refund did not show the first time.

We were able to raise a refund dispute with the finance team, and that is why they had to manually process the refund since the first time it did not show in your account.

This time it was done manually in order to ensure that the refund is processed correctly.

We apologize for the delay and inconvenience caused.

Regards,
Makro social media team.

Best regards,

Makro's reply10 Nov 2025, 11:21

Official

Hi Nkosinathi,

The refund was processed to the bank account that was used to confirm your order.

We understand that you have been advised twice now that your refund was processed.

Since you had send us your bank statement and the refund did not show the first time.

We were able to raise a refund dispute with the finance team, and that is why they had to manually process the refund since the first time it did not show in your account.

This time it was done manually in order to ensure that the refund is processed correctly.

We apologize for the delay and inconvenience caused.

Regards,
Makro social media team.

Best regards,

NG

Nkosinathi G's updateReviewer Update

10 Nov 2025, 11:23

But then now your 7-14 days has passed, what do you say about that?

NG

Nkosinathi G's update10 Nov 2025, 11:23

Reviewer Update

But then now your 7-14 days has passed, what do you say about that?

Makro's replyOfficial

11 Nov 2025, 11:34

Hi Nkosinathi,

Please review a new bank statement from the date of purchase in order to check for the refund.

Regards,
Makro social media team.

Best regards,

Makro's reply11 Nov 2025, 11:34

Official

Hi Nkosinathi,

Please review a new bank statement from the date of purchase in order to check for the refund.

Regards,
Makro social media team.

Best regards,

NG

Nkosinathi G's updateReviewer Update

11 Nov 2025, 11:36

I did mothrr****ers!! I even sent you the bank statement!!!

NG

Nkosinathi G's update11 Nov 2025, 11:36

Reviewer Update

I did mothrr****ers!! I even sent you the bank statement!!!

Makro's replyOfficial

11 Nov 2025, 12:34

The refund has been processed from our side.

Best regards,

Makro's reply11 Nov 2025, 12:34

Official

The refund has been processed from our side.

Best regards,

NG

Nkosinathi G's updateReviewer Update

11 Nov 2025, 12:40

So what about my side? Don’t tell me *******!!!

NG

Nkosinathi G's update11 Nov 2025, 12:40

Reviewer Update

So what about my side? Don’t tell me *******!!!

NG

Nkosinathi G's updateReviewer Update

11 Nov 2025, 12:42

I need the banking details you refunded to. There’s should be proof. You can’t tell me it’s processed without any proof. I am really opening a case against the store!!!!!

NG

Nkosinathi G's update11 Nov 2025, 12:42

Reviewer Update

I need the banking details you refunded to. There’s should be proof. You can’t tell me it’s processed without any proof. I am really opening a case against the store!!!!!

Makro's replyOfficial

11 Nov 2025, 15:08

Hi Nkosinathi

The bank statement that you have sent to us was before we had requested for the refund to be processed.

We are advising that you retrieve or review on your banking app a new bank statement from the date of purchased in order to check for your refund.

By looking at the new bank statement you will be able to check the refund that was processed by the finance team in October 2025.

The refund was processed into your ABSA cheque account that was used to confirm your order that was on the 31/12/2024.

We do not mean to caused you frustration.

We are truly sorry for the inconvenience that we had caused you.

Regards,
Makro social media team.

Best regards,

Makro's reply11 Nov 2025, 15:08

Official

Hi Nkosinathi

The bank statement that you have sent to us was before we had requested for the refund to be processed.

We are advising that you retrieve or review on your banking app a new bank statement from the date of purchased in order to check for your refund.

By looking at the new bank statement you will be able to check the refund that was processed by the finance team in October 2025.

The refund was processed into your ABSA cheque account that was used to confirm your order that was on the 31/12/2024.

We do not mean to caused you frustration.

We are truly sorry for the inconvenience that we had caused you.

Regards,
Makro social media team.

Best regards,

NG

Nkosinathi G's updateReviewer Update

11 Nov 2025, 15:11

Bruh I went to Absa yesterday to print out the backdated bank statement and the one from October there is nothing that’s showing. Where would I take the energy for this back and forth if I had received the money? Come one. This is really exhausting honestly.

NG

Nkosinathi G's update11 Nov 2025, 15:11

Reviewer Update

Bruh I went to Absa yesterday to print out the backdated bank statement and the one from October there is nothing that’s showing. Where would I take the energy for this back and forth if I had received the money? Come one. This is really exhausting honestly.

Makro's replyOfficial

11 Nov 2025, 15:34

Hi Nkosinathi

My management team is in contact with the finance team.

We have advised them that you have send us the bank statement again from 31/12/2024.

Please allow us time as we are awaiting for feedback.

Regards,
Makro social media team.

Best regards,

Makro's reply11 Nov 2025, 15:34

Official

Hi Nkosinathi

My management team is in contact with the finance team.

We have advised them that you have send us the bank statement again from 31/12/2024.

Please allow us time as we are awaiting for feedback.

Regards,
Makro social media team.

Best regards,

NG

Nkosinathi G's updateReviewer Update

18 Nov 2025, 20:37

I’ve given you seven days, that should be enough. It’s surprising how the “finance team “ once asked me to send updated banking details yet they still keep refunding to that card I bought with because I did state that I lost that card so I blocked it and did a new one.

NG

Nkosinathi G's update18 Nov 2025, 20:37

Reviewer Update

I’ve given you seven days, that should be enough. It’s surprising how the “finance team “ once asked me to send updated banking details yet they still keep refunding to that card I bought with because I did state that I lost that card so I blocked it and did a new one.

Makro's replyOfficial

19 Nov 2025, 08:49

Hi Nkosinathi,

We followed up on the query and we did receive the updated bank details which is ABSA.

We will have to follow up again with the finance department and ask then a proof of payment to which account they sent it to.

We apologies for the inconvenience and delay caused.

Best regards,

Makro's reply19 Nov 2025, 08:49

Official

Hi Nkosinathi,

We followed up on the query and we did receive the updated bank details which is ABSA.

We will have to follow up again with the finance department and ask then a proof of payment to which account they sent it to.

We apologies for the inconvenience and delay caused.

Best regards,

NG

Nkosinathi G's updateReviewer Update

25 Nov 2025, 11:13

So I need to keep asking for feedback? I’m so fuvked up by this nonsense!!!

NG

Nkosinathi G's update25 Nov 2025, 11:13

Reviewer Update

So I need to keep asking for feedback? I’m so fuvked up by this nonsense!!!

Makro's replyOfficial

30 Nov 2025, 09:37

We honestly apologize.

However, once feedback is provided , you will be notified.

Best regards,

Makro's reply30 Nov 2025, 09:37

Official

We honestly apologize.

However, once feedback is provided , you will be notified.

Best regards,

NG

Nkosinathi G's updateReviewer Update

09 Dec 2025, 10:55

So even now there’s no feedback?? This is bull****!

NG

Nkosinathi G's update09 Dec 2025, 10:55

Reviewer Update

So even now there’s no feedback?? This is bull****!

Makro's replyOfficial

10 Dec 2025, 09:28

Hi Nkosinathi,

We apologies for the inconvenience caused.

Please be advised that the refund was processed on our side on the 17/10/2025.

Please send us an email with you bank statement from the 17/10/2025 - 20/11/2025

We will escalate it to the finance department again.

Best regards,

Makro's reply10 Dec 2025, 09:28

Official

Hi Nkosinathi,

We apologies for the inconvenience caused.

Please be advised that the refund was processed on our side on the 17/10/2025.

Please send us an email with you bank statement from the 17/10/2025 - 20/11/2025

We will escalate it to the finance department again.

Best regards,

NG

Nkosinathi G's updateReviewer Update

17 Dec 2025, 13:00

I did that and the response I get is that it’s already processed!!!! And I should send bank statements from December. I’ve been sending them more than 15 times. I’m going to make public awareness about MAKRO and how they **** people. And open a case. I’M TIRED!!! SO TIRED!!!

NG

Nkosinathi G's update17 Dec 2025, 13:00

Reviewer Update

I did that and the response I get is that it’s already processed!!!! And I should send bank statements from December. I’ve been sending them more than 15 times. I’m going to make public awareness about MAKRO and how they **** people. And open a case. I’M TIRED!!! SO TIRED!!!

Makro's replyOfficial

18 Dec 2025, 15:24

Hi Nkosinathi,

Please note this was the last notes posted by finance.

"refund processed by SBSA 17.10.2025 please see below. also, customer needs to check original purchase date (31.12.2024) for refund."

Kindly revert back to us after confirming the following.

Regards,

Makro Social Media Team

Best regards,

Makro's reply18 Dec 2025, 15:24

Official

Hi Nkosinathi,

Please note this was the last notes posted by finance.

"refund processed by SBSA 17.10.2025 please see below. also, customer needs to check original purchase date (31.12.2024) for refund."

Kindly revert back to us after confirming the following.

Regards,

Makro Social Media Team

Best regards,

NG

Nkosinathi G's updateReviewer Update

18 Dec 2025, 17:32

Revert to you bull****!! What am I doing now? Do you think I would writing these and emailing if I saw it or received it? Bunch of *******es!!

NG

Nkosinathi G's update18 Dec 2025, 17:32

Reviewer Update

Revert to you bull****!! What am I doing now? Do you think I would writing these and emailing if I saw it or received it? Bunch of *******es!!

Makro's replyOfficial

19 Dec 2025, 10:25

Hi Nkosinathi,

We are only requesting that you check with Standard Bank, as that was the last update noted on the ticket from finance.

Please know that we are here to assist and will continue supporting you until the matter is fully resolved.

Kind regards,

Makro Social Media Team

Best regards,

Makro's reply19 Dec 2025, 10:25

Official

Hi Nkosinathi,

We are only requesting that you check with Standard Bank, as that was the last update noted on the ticket from finance.

Please know that we are here to assist and will continue supporting you until the matter is fully resolved.

Kind regards,

Makro Social Media Team

Best regards,

NG

Nkosinathi G's updateReviewer Update

19 Dec 2025, 10:27

Which Standard Bank? Who’s using Standard Bank? I don’t use that bank!

NG

Nkosinathi G's update19 Dec 2025, 10:27

Reviewer Update

Which Standard Bank? Who’s using Standard Bank? I don’t use that bank!

Makro's replyOfficial

19 Dec 2025, 11:53

Thank you for clarifying Nkosinathi. It appears there may have been a typo regarding Finance.

We will request that they confirm the actions taken and specify which bank was involved in this matter.

Regards,

Makro social media team

Best regards,

Makro's reply19 Dec 2025, 11:53

Official

Thank you for clarifying Nkosinathi. It appears there may have been a typo regarding Finance.

We will request that they confirm the actions taken and specify which bank was involved in this matter.

Regards,

Makro social media team

Best regards,

NG

Nkosinathi G's updateReviewer Update

19 Dec 2025, 11:57

I enquired with ABSA and they also cannot trace anything on their side because it seems like yall didn’t process anything.

NG

Nkosinathi G's update19 Dec 2025, 11:57

Reviewer Update

I enquired with ABSA and they also cannot trace anything on their side because it seems like yall didn’t process anything.

Makro's replyOfficial

19 Dec 2025, 14:51

We will inform Finance of these findings on your end. Thank you, Nkosinathi.

Makro Social Media Team

Best regards,

Makro's reply19 Dec 2025, 14:51

Official

We will inform Finance of these findings on your end. Thank you, Nkosinathi.

Makro Social Media Team

Best regards,

Makro's replyOfficial

19 Dec 2025, 14:54

We will inform Finance of these findings on your end. Thank you, Nkosinathi.

Best regards,

Makro's reply19 Dec 2025, 14:54

Official

We will inform Finance of these findings on your end. Thank you, Nkosinathi.

Best regards,

NG

Nkosinathi G's updateReviewer Update

06 Jan 2026, 11:45

Even now? No response? Wow

NG

Nkosinathi G's update06 Jan 2026, 11:45

Reviewer Update

Even now? No response? Wow

Makro's replyOfficial

06 Jan 2026, 12:18

Hi Nkosinathi,

Please note that we are currently engaging with our finance team to provide you with a proper and accurate update regarding your refund.

We sincerely apologize for the inconvenience caused and assure you that we are treating this matter with urgency.

Kind regards,

Makro Social Media Team

Best regards,

Makro's reply06 Jan 2026, 12:18

Official

Hi Nkosinathi,

Please note that we are currently engaging with our finance team to provide you with a proper and accurate update regarding your refund.

We sincerely apologize for the inconvenience caused and assure you that we are treating this matter with urgency.

Kind regards,

Makro Social Media Team

Best regards,

NG

Nkosinathi G's updateReviewer Update

17 Feb 2026, 10:00

You’ve been engaging till now? If I don’t follow up you don’t even bother? I WANT MY MONEY!!!!!! *******

NG

Nkosinathi G's update17 Feb 2026, 10:00

Reviewer Update

You’ve been engaging till now? If I don’t follow up you don’t even bother? I WANT MY MONEY!!!!!! *******

NG

Nkosinathi G's updateReviewer Update

20 Feb 2026, 09:42

Hey you *****ES I want my money or my microwave oven!!!!

NG

Nkosinathi G's update20 Feb 2026, 09:42

Reviewer Update

Hey you *****ES I want my money or my microwave oven!!!!

NG

Nkosinathi G's updateReviewer Update

31 Mar 2026, 20:22

Here they are guys, not responding to me. THEY ****MED ME MY MONEY AND NOT FOLLOWING UP ON MY CASE. BUY AT MAKRO ONLINE AT YOUR OWN RISK. I’m opening a case against them.

NG

Nkosinathi G's update31 Mar 2026, 20:22

Reviewer Update

Here they are guys, not responding to me. THEY ****MED ME MY MONEY AND NOT FOLLOWING UP ON MY CASE. BUY AT MAKRO ONLINE AT YOUR OWN RISK. I’m opening a case against them.

NG

Nkosinathi G's updateReviewer Update

28 May 2026, 00:40

I WANT MY MONEY!!!!!!!!!! YOU ****MERS!!!!

NG

Nkosinathi G's update28 May 2026, 00:40

Reviewer Update

I WANT MY MONEY!!!!!!!!!! YOU ****MERS!!!!

Makro's replyOfficial

03 Aug 2026, 10:34

Good Day, Nkosinathi,

Our sincerest apologies for the lengthy and frustrating delay regarding your refund and the lack of feedback provided.

We understand that you placed your trust in Makro and expected a prompt resolution to your query. We recognize how frustrating and time-consuming this experience has been, and we sincerely regret the inconvenience caused.

Please be assured that this is not the level of service we strive to provide. At Makro, we are committed to ensuring that our customers feel valued and satisfied with their shopping experience.

Please note that the refund was successfully processed on 01 July 2025. In some instances, certain banks may reflect refunds on statements by backdating them to the original purchase date. We therefore recommend reviewing your bank statement accordingly or contacting your bank directly for further clarification if the refund is not immediately visible.

Once again, we sincerely apologize for the inconvenience, frustration, and delay experienced throughout this process. We appreciate your patience and understanding.

Kind regards,
Makro Social Media Team

Best regards,

Makro's reply03 Aug 2026, 10:34

Official

Good Day, Nkosinathi,

Our sincerest apologies for the lengthy and frustrating delay regarding your refund and the lack of feedback provided.

We understand that you placed your trust in Makro and expected a prompt resolution to your query. We recognize how frustrating and time-consuming this experience has been, and we sincerely regret the inconvenience caused.

Please be assured that this is not the level of service we strive to provide. At Makro, we are committed to ensuring that our customers feel valued and satisfied with their shopping experience.

Please note that the refund was successfully processed on 01 July 2025. In some instances, certain banks may reflect refunds on statements by backdating them to the original purchase date. We therefore recommend reviewing your bank statement accordingly or contacting your bank directly for further clarification if the refund is not immediately visible.

Once again, we sincerely apologize for the inconvenience, frustration, and delay experienced throughout this process. We appreciate your patience and understanding.

Kind regards,
Makro Social Media Team

Best regards,

Gibberish!!!!

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