GHOSTED by Makro Support - They are unwilling to respond, resolve issues or give feedback!!

I ordered 2 off the same items from Makro online on the 2nd December 2024. Makro Silverlakes never packaged said items resulting in the inability of the courier company to deliver items. After numerous attempts (both via email - *** & *** - & customer care phone number) I got hold of a operator who established the fault was on their side. They promised the items will be delivered.

No delivery took place and no feedback received. I started to contact them again around the 7th of January 2025 (once again via email). No response.

on 10th January 2025 I then phoned customer care and the assistant escalated my case and promised feedback. No feedback received.

On the 14th January 2025 I phoned customer care again (after no response received on my emails sent) and the assistant managed to contact the responsible person at Makro Silverlakes. This person investigated, found they never packed the items, and promised me the items will be shipped the next day.

On the 16th January 2025 I received a package from Makro. In this package was only 1x off the item ordered, the second item was missing. I emailed customer care again and attached photos. NO FEEDBACK ONCE AGAIN.

On the 18th I phoned Customer care again and demanded the information of the contact person at Makro Silverlakes, as it doesn't help to escalate a problem as they never give feedback. I was given the number and told to speak to Blondi.

I phoned Blondi and explained the situation to her. She said according to them they dispatched both units. I informed her of the emails including photos of the delivered package and offered to send it to her as well. She declined and told me she would escalate the matter to her manager. She took my phone number and promised to give feedback. Up to date (21/1/2025) no feedback received.

I tried to contact Blondi on the 19th,20th and 21st January 2025, but the phone disconnects as soon as it rings.

I tried the online chat support both on the 20th and 21st January 2025. I waited at times more than 2 hours to go up to 4th in the queue, just to be disconnected or for the chat to be ended. This happened FIVE times !!!! As soon as you reach number 4 in the queue, your chat is disconnected or ended!!!

I do not know what to do or who to contact. All of Makro's mechanisms to support clients with problems DO NOT WORK. NOT THE CALL CENTRE, NOT THE WEBSITE ONLINE CHAT, OR EITHER OF THE CUSTOMER CARE EMAIL ADDRESS'S!!!!

It is almost two months now and I still am no closer to receiving the second item I ordered, and I'm also no closer to finding a workable way to communicate with Makro or to get Makro to sort out their mistake and honor my purchase (I already paid for something I did not receive).

All I get is no response.

This, honestly, is pathetic.

I do not recommend anyone use Makro, as when there is trouble, you won't be able to get them to resolve it. They just GHOST you and hope the problem goes away!!