1 reviews | Active since Sept 2009
Getting help from Makro is difficult!
I am having a problem using my Standard Bank UCount rewards for online shopping at Makro. Every time I choose the UCount option and Proceed to Payment the system brings up my credit card details and not my UCount details.
1. I emailed Customer Care a week ago on two different addresses (makro care and makroonline.support) and received two of the usual automated replies with two different reference numbers. Previous experience has taught me that you can wait up to a month for these queries to be attended to. 2. Today I called and spent 21 minutes with a helpful agent who eventually advised me to delete all my Makro browsing history while he waited on the line. While I was doing this the call ended, and the problem still persists.
How long will it take for my email of a week ago to be answered? If a call ends before the matter is resolved why can't the agent call back?
I am not prepared to use more of my airtime starting the whole process again with a different agent, but shall just stop shopping at Makro.
Please accept our sincerest apologies for any inconvenience you may have experienced.
We want to assure you that our team is diligently addressing the issue at hand. It has come to our attention that our representatives have been in contact with you to provide guidance on this matter.
Could you please confirm whether you are in a position to complete the payment process? We are actively investigating the nature of the problem to ascertain whether it stems from an external source.
We will provide you with updates promptly upon receipt of further information. Should you require additional support, please do not hesitate to contact us at ***.
Kind regards,
Makro Social Media Team
Best regards,
Please accept our sincerest apologies for any inconvenience you may have experienced.
We want to assure you that our team is diligently addressing the issue at hand. It has come to our attention that our representatives have been in contact with you to provide guidance on this matter.
Could you please confirm whether you are in a position to complete the payment process? We are actively investigating the nature of the problem to ascertain whether it stems from an external source.
We will provide you with updates promptly upon receipt of further information. Should you require additional support, please do not hesitate to contact us at ***.
Kind regards,
Makro Social Media Team
Best regards,