Getting a runaround from both Makro and their courier partner

I placed an online order on 23 May for 2 items, one item was delivered in a few days and the other was said to be expected on 1 June. On 1 June I waited until the evening and nobody made contact or came home. On 2 June in the morning, I received a WhatsApp message from the courier company stating they could not deliver but will make an attempt, so I waited again the entire day and no contact was made, so on 3 June, I called the courier to find out what happened and so they said the allocated driver by the name of Abdul tried contacting me and failed and so they will schedule my delivery for 4 June. Early morning today I sent an email to follow up with the courier team to confirm if they would honour the delivery as promised which they decided not to respond to, so towards the end of the day I called Makro and spoke to a lady named Tshilidzi who promised to send an escalation email and copy me in for visibility which did not materialise. I’m yet to get someone who will take accountability for this delivery. I have full details of the driver who said they tried to contact me which I would like to provide and your team should ask for proof of this attempt. Your customer service also failed me and you should look into that as well.