KVdB
Kobus Van den Berg

1 reviews | Active since May 2012

28 Oct 2020, 17:19

Get your stock sorted before promotions

How does Makro (Centurion) do stock control??

Promotion on Castle Lager Cans (24 x 500ml).... "Buy 2 Cases of Castle Lager 500ml + 1x4KG Campmaster Briquettes + Campmaster firelighter and pay R499.00. Promotion ends 31 December 2020."

More than sufficient stock of the Castle Lager cans, but NO Briquettes!!!

Surely if you run a special like this and order 500 cases of Castle Lager 500ml cans, you should ensure that you at least have 250 packets of Briquettes available. In fact, there should be more Briquettes available than 2 x case of Castle, since not everybody buy 2 cases at a time and hardly anybody (I have yet to see a single person) go to Makro Liquor just to buy Briquettes.

There's also a discrepancy on your online page (https://www.makro.co.za/beverages-liquor/beer-cider/beer/450ml-500ml-beer-cans/castle-lager-cans-24-x-500-ml-/p/***_CS)

On the same page the special reads "Buy 2 Cases of Castle Lager 500ml and 1x1 Castle Lager Briquettes 5KG and pay R499.00. Promotion ends 31 December 2020." and just below it on the same page it reads "Buy 2 Cases of Castle Lager 500ml + 1x4KG Campmaster Briquettes + Campmaster firelighter and pay R499.00. Promotion ends 31 December 2020." i.e. one with the firelighter and the other not, one with 5Kg briquettes and the other not?????

0
Replies (2)
Makro
Makro's reply29 Oct 2020, 08:12
Official
Good day Kobus,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs. 

Once again, we do apologize for the inconvenience caused throughout your journey with us. 

Hope you find the above in order. 

Have a wonderful day. 

Kind regards
Makro Hellopeter Team 
KVdB
Kobus Van den Berg's update29 Nov 2020, 11:30
Reviewer Update
Congratulations ....... I received a call from the Centurion Makro Liquor shortly after the post and he promised to have a look at the issues raised. I visited the store again on Friday and purchased the special (2 x 24 500ml Castle Lager + 1 x 5Kg briquettes) and was extremely pleasantly surprised when the purchase went through the cashier a smooth a hot knife through butter. Hopefully this can be kept up. Well done!