LB
Lavinia B
1 reviews | Active since Apr 2013
30 Mar 2025, 12:04
Gatvol of Makro Online
Made a purchase online end Feb for one item and incorrect order was received. Since 4 March its been an impossible to get any communication from Makro and remedy. Pick up the incorrect product delivered to me and provide me a refund. There is no alternative.
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Replies (7)0
Replies (7)LB
Lavinia B's updateReviewer Update
03 Apr 2025, 13:26Tomorrow will be a month. Is that acceptable? My international orders and returns are processed faster than your store.
All correspondence is that is is being escalated and you are working on it. I want clear timelines.
All correspondence is that is is being escalated and you are working on it. I want clear timelines.
LB
Lavinia B's update03 Apr 2025, 13:26
Reviewer Update
Tomorrow will be a month. Is that acceptable? My international orders and returns are processed faster than your store.
All correspondence is that is is being escalated and you are working on it. I want clear timelines.
All correspondence is that is is being escalated and you are working on it. I want clear timelines.
LB
Lavinia B's updateReviewer Update
07 Apr 2025, 15:44Makro collected via Courier Guy on Friday 4th April 2025. I felt some sense of relief the item was uplifted on the day the email was received with the notice. Let's hope my refund is processed quickly and in full i.e including my wastage on courier costs.
LB
Lavinia B's update07 Apr 2025, 15:44
Reviewer Update
Makro collected via Courier Guy on Friday 4th April 2025. I felt some sense of relief the item was uplifted on the day the email was received with the notice. Let's hope my refund is processed quickly and in full i.e including my wastage on courier costs.
LB
Lavinia B's updateReviewer Update
14 Apr 2025, 09:00Makro, just to update you. I ordered the same item from Shein after you failed to deliver what I purchased. The item arrived, some other items in the same.delivery I was not happy with, was uplifted and my refund effected into my bank account im the time you took to uplift your incorrect delivery. Please start raising the standards. I want my refund now!
LB
Lavinia B's update14 Apr 2025, 09:00
Reviewer Update
Makro, just to update you. I ordered the same item from Shein after you failed to deliver what I purchased. The item arrived, some other items in the same.delivery I was not happy with, was uplifted and my refund effected into my bank account im the time you took to uplift your incorrect delivery. Please start raising the standards. I want my refund now!
LB
Lavinia B's updateReviewer Update
26 Apr 2025, 08:39Purchase made in Feb, item uplifted 4 April, refund confirmation 26 April 2025, still to wait 7-14 business days for refund into original payment method.
Unimpressed
Unimpressed
LB
Lavinia B's update26 Apr 2025, 08:39
Reviewer Update
Purchase made in Feb, item uplifted 4 April, refund confirmation 26 April 2025, still to wait 7-14 business days for refund into original payment method.
Unimpressed
Unimpressed
LB
Lavinia B's updateReviewer Update
03 May 2025, 12:05Partial refund received.
R 109 was received. Wasn't compensated for the delivery fee, but I guess policies will be thrown in my face.
Glad this drama is concluded.
R 109 was received. Wasn't compensated for the delivery fee, but I guess policies will be thrown in my face.
Glad this drama is concluded.
LB
Lavinia B's update03 May 2025, 12:05
Reviewer Update
Partial refund received.
R 109 was received. Wasn't compensated for the delivery fee, but I guess policies will be thrown in my face.
Glad this drama is concluded.
R 109 was received. Wasn't compensated for the delivery fee, but I guess policies will be thrown in my face.
Glad this drama is concluded.
LB
Lavinia B's updateReviewer Update
17 May 2025, 15:35Still awaiting feedback
LB
Lavinia B's update17 May 2025, 15:35
Reviewer Update
Still awaiting feedback
LB
Lavinia B's updateReviewer Update
20 May 2025, 14:49Note my Message 3rd May 2025 on this thread. Regardless of your 3 month delay to rectify your error, I requested on numerous occasions for a full refund because you breached your contract. Your remedy was to drag out this process.
No need for a reply.
No need for a reply.
LB
Lavinia B's update20 May 2025, 14:49
Reviewer Update
Note my Message 3rd May 2025 on this thread. Regardless of your 3 month delay to rectify your error, I requested on numerous occasions for a full refund because you breached your contract. Your remedy was to drag out this process.
No need for a reply.
No need for a reply.