Gatvol Makro Customer

Good day today is the 28th working day since I've asked for a refund on a TV purchased from Makro. I've cancelled the order on the 29th of July and still no positive feedback from these ************, called MAKRO. I'm at a point where I don't know what to do anymore. R 20 000.00 is a lot of money for me and I'm losing interest on money that should have been back in my account by now. I've spoken to a online Manager at the Cape Gate store that promised me she will sort it out before the end of business. She would have called me back, but all was just empty promises. Can someone please assist me what else I could do to get my money back from these *****. Gatvol Robain