Garbage/pathetic service at Makro as always

I recently gave my faulty laptop in at makro on the 3rd August 2020. I know the laptop has a 2 year warranty but the consultant at returns had no idea and needed to call the supplier(she could not get a hold of them). She then told me that I must leave and feedback will be provided. Its already over 2 weeks and I got no feedback if the supplier was contacted or if my laptop was even sent for repairs. This is pathetic/useless/garbage service. I will also add that when I was at the returns department COVID 19 rules went out the window. How can you have 10 people in one room. I will be logging a Ombuds complaint as well. Ref number is ***