Hellopeter
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VM
Vilendrie M

1 reviews | Active since Oct 2016

25 Nov 2020, 10:39

Futile effort to purchase online

I have been trying to purchase online using my Makro store card for 2 weeks and I go all the way to the payment stage and i do not receive my OTP. I was told there's a technical problem and IT has been working on it for 1 month now.

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Replies (2)
Makro
Makro's reply25 Nov 2020, 11:27
Official
Good day Vilendrie,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs. 

Once again, we do apologize for the inconvenience caused throughout your journey with us. 

Hope you find the above in order. 

Have a wonderful day. 

Kind regards
Makro Hellopeter Team 
VM
Vilendrie M's update27 Nov 2020, 10:38
Reviewer Update
Still no response or effort put into assisting me