Furious with this service

I am so irritated by Makro and their unreliable courier company VALUE EXPRESS. I believe that my order was ****** by the driver who was supposed to deliver it because my status shows "on route to customer" and 4 days later still no delivery. WHERE ARE MY GOODS @MAKRO??? At this point I don't care about this *********** Value express company because I didn't give them my money, I gave Makro my money for goods sold. Now I can't even trust that ordering school stationery will be a good move as my children will most likely go to school with no stationery seeing that such is happening with grocery orders. This was the WORST black Friday shopping experience. I am infuriated with the lack of accountability from Makro.