Furious Inconvenienced Customer !!!!! Makro Online!!!!!!!!

If I could rate Makro online 0 in customer experience and service, I would honestly do so!!!!!!!! Their service is pathetic beyond anyone's comprehension!!!!! We have been waiting since the 2nd of April for a collection of a bed which was delivered within 4 days after ordering and (taking our money), not having enough *****s to assemble the bed! Upon contacting them on the 1st of April about the *****s and requesting for the 7 missing *****s we were advised that they need to collect, return to supplier for assessment and then exchanged. According to the agent, she was logging a call for the exchange, which my husband realised on the 2nd of April was never logged and he ended up logging it himself on the 2nd of April ! Up until today my daughters are sleeping on the floor as the bed has still not been collected, Makro simply claims it's not their fault as they waiting on the supplier (Palm Group Investments of which Makro apparently has contact details) and it is my husband's fault for them not being able to track the collection as he doesn't have a collection date, yet they cant see a collection date on their end, how absolutely ridiculous! They keep you on the line forever and a day and never have management return your call! There is no way to trace what the status is besides saying that they can see the call was logged on for an exchange on the 2nd of April! Today is the 9th of April! Completely unacceptable!!!!!I want my money back and I don't want any further dealings with Makro online! It is sad that Makro is not the store it used to be!