Furious Customer

I've placed an order online on the 29/11/2022, to date I haven't received my order. In that order I've ordered milk, how do you expect me to wait so long for milk???? I keep on calling the call centre WITH NO ANSWER, I've also used your WhatsApp. It keeps on giving me the mesaage that my order is being prepared!!! How long can a order take to be prepared. I'm not sure if the service o fthe VAAL Store is pathetic or if it's the overall online of MAKRO. May I please have my order ASAP